Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk
Metadatos
Mostrar el registro completo del ítemEditorial
Elsevier
Materia
Mobile food delivery applications Technical factors Service
Fecha
2024-05-29Referencia bibliográfica
Humbani, M. & Higueras Castillo, E. & Liébana Cabanillas, F. 121 (2024) 103807. [https://doi.org/10.1016/j.ijhm.2024.103807]
Resumen
The purpose of this study was to determine the influence of MFDAs characteristics on satisfaction in a health
emergence situation, as well as the interrelationships between satisfaction, trust, and continuance intention.
Unlike other existing studies, this research examines the determinants of satisfaction classified into two groups
based on the Expectation-Confirmation Model: on one hand, service-related factors (external - lifestyle
compatibility and various food choices), and on the other hand, technical factors (internal - personalization,
performance expectancy, and task technology fit) in the context of MFDA. Additionally, the moderating role of
perceived COVID-19 risk was explored. The study provides a tool that app developers can use to test their
proposed systems before commercialisation through measuring the relationship between MFDA system characteristics
and user satisfaction.