Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk Humbani, Michael Higueras-Castillo, Elena Liébana-Cabanillas, Francisco Mobile food delivery applications Technical factors Service The purpose of this study was to determine the influence of MFDAs characteristics on satisfaction in a health emergence situation, as well as the interrelationships between satisfaction, trust, and continuance intention. Unlike other existing studies, this research examines the determinants of satisfaction classified into two groups based on the Expectation-Confirmation Model: on one hand, service-related factors (external - lifestyle compatibility and various food choices), and on the other hand, technical factors (internal - personalization, performance expectancy, and task technology fit) in the context of MFDA. Additionally, the moderating role of perceived COVID-19 risk was explored. The study provides a tool that app developers can use to test their proposed systems before commercialisation through measuring the relationship between MFDA system characteristics and user satisfaction. 2024-07-25T14:02:02Z 2024-07-25T14:02:02Z 2024-05-29 journal article Humbani, M. & Higueras Castillo, E. & Liébana Cabanillas, F. 121 (2024) 103807. [https://doi.org/10.1016/j.ijhm.2024.103807] https://hdl.handle.net/10481/93490 10.1016/j.ijhm.2024.103807 eng http://creativecommons.org/licenses/by-nc/4.0/ open access Atribución-NoComercial 4.0 Internacional Elsevier