Digital Tools for Optimizing the Educational Process of a Modern University under Quarantine Restrictions

Abstract

Aim: The study is topical because of the provision of distance learning based on the experience of Kyiv National University of Culture and Arts. Method: Systemic, socio-communicative, competence approaches, sociological methods (questionnaires and interviews) were chosen as methodological tools of the research. Participants: The sample consisted of 120 students and 30 teachers of the Department of Information, Library and Archival Affairs who were selected during the draw. Data collection: The survey was conducted using Google Forms and mathematical package of statistical data processing Statistica 6.1. Data analysis and results: The results of a survey of teachers and entrants to higher education institutions on the topic “Using social networks and digital platforms for online classes under the conditions of quarantine restrictions” allowed to scientifically substantiate the need for deeper knowledge of such tools as Google Meet (79%), Zoom (13.78%) and Google Classroom (11.62%), which are preferred by entrants. Almost a third of entrants (34.26%) noted the lack of scientific and methodological support for learning the subjects. The study showed high efficiency of messengers in distance education. The study found that in the process of organizing communication in the student-teacher system, it is necessary to consider the priority of Telegram on the basis of which it is necessary to implement a chatbot for convenient and effective exchange of information about the educational process. Further research should focus on the effectiveness of the use of Telegram. The effectiveness of using chatbots should also be considered. Chatbots can be used to automate routine components of the learning process.