Key Concepts for Cultural Communication in the Workplace

Abstract

Starting with a preliminary consideration of culture, communication, and the workplace in a global context, we examine how culture and communication are intrinsic to our understandings of the workplace, and provide core examples of how the workplace can be analysed both as a culture and as a communicative practice. We revisit established models with critical intent and emphasise the need to move beyond Anglo-Saxon understandings and frameworks. Overall, we provide a critical theoretical framework around culture and communication for the volume’s discussion on interculturality in contemporary workplaces, leaving leadership and trust for a more focused consideration in subsequent chapters.