Do biometric payment systems work during the COVID‑19 pandemic? Insights from the Spanish users’ viewpoint
Metadatos
Mostrar el registro completo del ítemEditorial
Springer
Materia
Biometric payment systems Intention to recommend COVID-19 Fear
Fecha
2022-03-09Referencia bibliográfica
Liébana-Cabanillas, F... [et al.]. Do biometric payment systems work during the COVID-19 pandemic? Insights from the Spanish users' viewpoint. Financ Innov 8, 22 (2022). [https://doi.org/10.1186/s40854-021-00328-z]
Patrocinador
Spanish Ministry of Science, Innovation and Universities, National RDI Plan; European Commission B-SEJ-209-UGR18Resumen
Technological developments are changing how users pay for goods and services.
In the context of the COVID-19 (coronavirus disease 2019) pandemic, new payment
systems have been established to reduce contact between buyer and seller. In addition
to the pandemic, the future is payment processing is also uncertain due to the new EU
security regulations of the Payment Services Directive (PSD2). Biometric payments one
option that would guarantee the security of transactions and reduce the risk of contagion.
This research analyses the intention to recommend the use of the mobile phone
as a tool for collecting payments in a shop using iris reading as a biometric measure of
the buyer. The moderating effect of the fear of contagion in the proposed relationships
was also analysed. An online survey was carried out, which yielded a sample of 368
respondents. The results indicate that the main antecedents of intention to use, which
precedes intention to recommend, are perceived trust, habit, personal innovativeness
and comfort of use. Additionally, the moderating effect of COVID-19 was checked
among users with a higher perception of risk. The results obtained have interesting
implications for purchase management among manufacturers and retailers.