Measuring and fostering engagement with mental health e-coaches
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AuthorChollet, Gérard; Torres, María Inés; Esposito, Anna; Callejas Carrión, Zoraida; Griol Barres, David; Benghazi Akhlaki, Kawtar; Noguera García, Manuel
Zoraida Callejas, David Griol, Kawtar Benghazi, Manuel Noguera, Gerard Chollet, María Inés Torres, and Anna Esposito. 2020. Measuring and Fostering Engagement with Mental Health e-Coaches. In Companion Publication of the 2020 International Conference on Multimodal Interaction (ICMI ’20 Companion), October 25–29, 2020, Virtual event, Netherlands. ACM, NewYork, NY, USA, 5 pages. https://doi.org/10.1145/3395035.342531
SponsorshipThis research has received funding from the European Union’s Horizon 2020 research and innovation programme under grant agreement No 823907 (MENHIR project https://menhir-project.eu) and grant agreement No 769872 (EMPATHIC project http://www.empathic-project.eu).
Mental health e-coaches and technology-delivered services are showing considerable benefits to foster mental health literacy, monitor symptoms, favour self-management of different mental health conditions and scaffold positive behaviours. However, adherence to these systems is usually low and generally declines over time. There exists a recent body of work addressing engagement with mental health technology with the aim to understand the factors that influence sustained use and inform the design of systems that are able to generate sufficient engagement to attain their expected results. This paper explores the different facets of engagement in mental health e-coaches, including aspects related to the estimation of system use from log data, effective engagement, user experience, motivation, incentives, user expectations, peer support and the specific challenges of technologies addressed to mental health.