Co-creating Requirements and Assessing End-User Acceptability of a Voice-Based Chatbot to Support Mental Health: A Thematic Analysis of a Living Lab Workshop Benítez-Guijarro, Antonio Bond, Raymond Booth, Frederick Callejas Carrión, Zoraida Ennis, Edel Esposito, Anna Kraus, Mathias McConvey, Gavin McTear, Michael Mulvenna, Maurice Potts, Courtney Pragst, Louisa Turkington, Robin Wagner, Nicolas Zheng, Huiru This is a preprint of the paper: Benítez-Guijarro A. et al. (2021) Co-creating Requirements and Assessing End-User Acceptability of a Voice-Based Chatbot to Support Mental Health: A Thematic Analysis of a Living Lab Workshop. In: D’Haro L.F., Callejas Z., Nakamura S. (eds) Conversational Dialogue Systems for the Next Decade. Lecture Notes in Electrical Engineering, vol 704. Springer, Singapore. https://doi.org/10.1007/978-981-15-8395-7_15 This preprint follows Springer Self-archiving policy for non-open access books and chapters (https://www.springer. com/gp/open-access/publication-policies/self-archiving-policy): “authors may deposit a portion of the pre-submission version of their manuscript (preprint) in a recognised preprint server (...). Thi Mental health and mental wellbeing have become an important factor to many citizens navigating their way through their environment and in the work place. New technology solutions such as chatbots are potential channels for supporting and coaching users to maintain a good state of mental wellbeing. Chatbots have the added value of providing social conversations and coaching 24/7 outside from conventional mental health services. However, little is known about the acceptability and user led requirements of this technology. This paper uses a living lab approach to elicit requirements, opinions and attitudes towards the use of chatbots for supporting mental health. The data collected was acquired from people living with anxiety or mild depression in a workshop setting. The audio of the workshop was recorded and a thematic analysis was carried out. The results are the co-created functional requirements and a number of use case scenarios that can be of interest to guide future development of chatbots in the mental health domain. 2020-12-09T12:06:48Z 2020-12-09T12:06:48Z 2020-10-25 info:eu-repo/semantics/conferenceObject Benítez-Guijarro A. et al. (2021) Co-creating Requirements and Assessing End-User Acceptability of a Voice-Based Chatbot to Support Mental Health: A Thematic Analysis of a Living Lab Workshop. In: D'Haro L.F., Callejas Z., Nakamura S. (eds) Conversational Dialogue Systems for the Next Decade. Lecture Notes in Electrical Engineering, vol 704. Springer, Singapore. https://doi.org/10.1007/978-981-15-8395-7_15 http://hdl.handle.net/10481/64764 https://doi.org/10.1007/978-981-15-8395-7_15 eng Lecture Notes in Electrical Engineering book series (LNEE);Volume 704 info:eu-repo/grantAgreement/EC/H2020/823907 info:eu-repo/semantics/openAccess Springer