Building a global redress system for low-value cross-border disputes Cortés Diéguez, Juan Pablo Esteban De La Rosa, Fernando Resolución de litigios Escasa cuantía Sistema mundial Sistema europeo Alternativa Dispute Resolution Arbitration Consumer redress Online Dispute Resolution (ODR) UNCITRAL This article examines UNCITRAL's draft Rules for Online Dispute Resolution (ODR) and argues that in low-value e-commerce cross-border transactions, the most effective consumer protection policy cannot be based on national laws and domestic courts, but on effective and monitored ODR processes with swift out-of-court enforceable decisions. The draft Rules propose a tiered procedure that culminates in arbitration. Yet, this procedure neither ensures out-of-court enforcement, nor does it guarantee compliance with EU consumer mandatory law. Accordingly, this article argues that the draft Rules may be inconsistent with the European approach to consumer protection. 2014-10-01T12:01:59Z 2014-10-01T12:01:59Z 2013-04 info:eu-repo/semantics/article Cortés Diéguez, J.P.; Esteban de la Rosa, F. Building a global redress system for low-value cross-border disputes. International and Comparative Law Quarterly, 62(02): 407-440 (2013). [http://hdl.handle.net/10481/33306] 0020-5893 1471-6895 http://hdl.handle.net/10481/33306 10.1017/S0020589313000109 eng http://creativecommons.org/licenses/by-nc-nd/3.0/ info:eu-repo/semantics/openAccess Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License Cambridge University Press; British Institute of International and Comparative Law