A composite index for evaluating transit service quality across different user profiles
Metadatos
Mostrar el registro completo del ítemAutor
Oña López, Juan José De; Oña López, Rocío de; Diez-Mesa, Francisco; Eboli, Laura; Mazzulla, GabriellaEditorial
University of South Florida
Fecha
2016Referencia bibliográfica
Juan de Oña, Rocío de Oña, Francisco Diez-Mesa, Laura Eboli and Gabriella Mazzulla (2016) A composite index for evaluating transit service quality across different user profiles. Journal of Public Transportation, 19(2), 128-153
Patrocinador
ERDF of European Union for financial support via project “Mejora de la calidad del TP para fomenter la movilidad sostenible: Metro de Sevilla” of the “Programa Operativo FEDER de Andalucía 2007–2013.”; and Spanish Ministry of Economy and Competitiveness (Research Project TRA2015- 66235-R) .Resumen
This paper evaluates the quality of service of the metropolitan Metro of Seville (Spain) across different user profiles, as determined through cluster analysis. Service quality evaluation is performed using a composite index that combines the user point of view with the service operator point of view. The combination of these two types of service quality measurement fulfils the need to provide a reliable measurement tool for transit performance. Six user profiles were identified, and it was ascertained that they have different opinions about the service, with heterogeneous gaps between the points of view among the six user profiles.