Effects of empowering leadership under boundary conditions in the hospitality industry
Metadatos
Mostrar el registro completo del ítemAutor
Rescalvo Martín, Silvia Elisa; Castillo López, Ana; Albacete Sáez, Carlos Antonio; Llorens Montes, Francisco J.Editorial
Elsevier
Materia
Empowering leadership Extra-role service Engagement Independent self-construal interdependent self-construal Boundary conditions
Fecha
2022-06-17Referencia bibliográfica
Elisa Rescalvo-Martin... [et al.]. Effects of empowering leadership under boundary conditions in the hospitality industry, International Journal of Hospitality Management, Volume 105, 2022, 103269, ISSN 0278-4319, [https://doi.org/10.1016/j.ijhm.2022.103269]
Patrocinador
European Regional Development Fund (European Union); Spanish Government ECO2017-84138-P; Junta de Andalucia A-SEJ-154-UGR18; University of Granada/CBUAResumen
This study tests the positive effects of empowering leadership (ELSH) under boundary conditions in the hospitality
industry. We propose the existence of an interactive process through which ELSH behaviors interact with
employees’ personality type to condition their engagement, which in turn influences their extra-role service
behavior. We use data from 294 employees and structural equation modeling. The results show that the interaction
of ELSH with employees’ independent and interdependent personality is negatively related to their
engagement. This decrease in engagement is then reflected in decreased extra-role service behaviors due to the
positive relationship between engagement and extra-role service. These findings suggest that self-construal is a
significant boundary condition capable of changing the positive relationship between ELSH and engagement to a
negative one. Not considering this relationship when establishing a leadership strategy such as ELSH in the
hospitality context could render efforts to achieve the goal of high-quality service ineffective.