On the Use of Quality Models to Address Distinct Quality Views
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MDPI
Materia
Software engineering Software product quality model Quality assessment Quality view SQALE ISO25010
Date
2021Referencia bibliográfica
Galli, T.; Chiclana, F.; Siewe, F. On the Use of Quality Models to Address Distinct Quality Views. Appl. Syst. Innov. 2021, 4, 41. https://doi.org/10.3390/asi4030041
Abstract
Different software product quality models interpret different amounts of information, i.e.,
they can capture and address different manifestations of software quality. This characteristic can
cause misleading statements and misunderstandings while explaining or comparing the results of
software product quality assessments. A total of 23 previously identified distinct software product
quality models are analysed on how they handle the abstract notion of quality, and a taxonomy on
the quality manifestations that the individual software product quality models are able to capture
is established. Quality models that are able to solely describe the quality manifestation of the
source code are attractive due to their full automation potential through static code analysers, but
their assessment results ignore a huge part of software product quality, which is the one that most
impresses the end user. The manifestations of software product quality that address the behaviour of
the software while it operates, or the perception of the end user with regard to the software in use,
require human involvement in the quality assessment. The taxonomy contributes to interpreting the
quality assessment results of different quality models by showing the possible quality manifestations
that can be captured by the identified models; moreover, the taxonomy also provides assistance
while selecting a quality model for a given project. The quality manifestations used for the quality
measurement always need to be presented, otherwise the quality assessment results cannot be
interpreted in an appropriate manner.
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