TY  - GEN 
AU  - Vena-Oya, Julio
AU  - Castañeda García, José Alberto
AU  - Burys, Jan
PY  - 2024
UR  - https://hdl.handle.net/10481/94734
AB  - The use of new technologies in tourism is bringing about a genuine revolution in the sector,
where automated services, such as chatbots, are increasingly being used to perform some of the tasks
involved in service delivery. However, the emergence of...
LA  - eng
PB  - MDPI
KW  - Technology acceptance
KW  - Digital literacy
KW  - E-service quality
TI  - Chatbot Service Quality: An Experiment Comparing Two Countries with Different Levels of Digital Literacy
DO  - 10.3390/tourhosp5020018
ER  -