TY  - JOUR 
AU  - Guillén Perales, Alberto
AU  - Liébana Cabanillas, Francisco José
AU  - Sánchez Fernández, Juan
AU  - Herrera Maldonado, Luis Javier
PY  - 2020
UR  - https://hdl.handle.net/10481/90650
AB  - Purpose – The aim of this research is to assess the influence of the underlying service quality variable, usually
related to university students’ perception of the educational experience. Another aspect analysed in this work is
the development of a...
LA  - eng
PB  - Elsevier
KW  - Service quality
KW  - Higher education
KW  - SERVQUAL
TI  - Assessing university students’ perception of academic quality using machine learning
DO  - 10.1108/ACI-06-2020-0003
ER  -