TY - GEN AU - Fernández Pérez, Ángel AU - Sánchez Domínguez, María Ángeles PY - 2023 UR - https://hdl.handle.net/10481/90270 AB - Users’ self-reported satisfaction is often employed to assess the quality of health services and systems and guide actions for improvement. For this reason, health providers and policymakers are increasingly interested in identifying factors that... LA - eng PB - Taylor and Francis Group KW - quality assessment KW - non-clinical quality KW - patient satisfaction KW - POLS KW - health system performance KW - responsiveness TI - Non-clinical factors and citizens’ satisfaction: A way to improve the quality of health systems DO - https://doi.org/10.1080/20479700.2023.2265685 ER -