TY  - GEN 
AU  - Oña López, Juan José De
PY  - 2021
UR  - https://hdl.handle.net/10481/88419
AB  - Many studies have analyzed the relationship between service quality, satisfaction and behavioral intentions or
loyalty in the field of public transport. Yet despite growing interest, there is a lack of consensus regarding a
number of aspects, e.g.:...
LA  - eng
PB  - Elsevier
TI  - Understanding the mediator role of satisfaction in public transport: A cross-country analysis
DO  - 10.1016/j.tranpol.2020.09.011
ER  -