TY  - GEN 
AU  - Oña López, Juan José De
AU  - Oña López, Rocío de
AU  - Garrido Rodríguez, María Concepción
PY  - 2017
UR  - https://hdl.handle.net/10481/86914
AB  - When a public transport manager conducts a customer satisfaction survey (CSS), the goal is to determine the overall satisfaction of passengers with the service, as well as their satisfaction with specific aspects (e.g., frequency, speed, and comfort)....
LA  - eng
PB  - Taylor & Francis
KW  - Service quality
KW  - Public transportation
KW  - Artificial neural networks
TI  - Extraction of attribute importance from satisfaction surveys with data mining techniques: a comparison between neural networks and decision trees
DO  - 10.1080/19427867.2015.1136917
ER  -