TY  - GEN 
AU  - Oña López, Rocío de
AU  - Estévez, Esperanza
AU  - Garach Morcillo, Laura
AU  - Calvo Poyo, Francisco Javier
AU  - Oña López, Juan José De
PY  - 2018
UR  - https://hdl.handle.net/10481/86903
AB  - The development of quality policies applied to the public transport sector has increased the operators and managers interest in ensuring passengers’ satisfaction standards; therefore, their actions have been instrumented through the quality of service...
LA  - eng
PB  - Elsevier
KW  - Service quality
KW  - Public transport
KW  - Passengers’ perceptions
TI  - Transit quality evaluation: processes conducted by managers and operators
DO  - 10.1016/j.trpro.2018.10.072
ER  -