TY  - GEN 
AU  - Cortés-Cediel, María E.
AU  - Segura-Tinoco, Andrés
AU  - Cantador, Iván
AU  - Rodríguez Bolívar, Manuel Pedro
PY  - 2023
UR  - https://hdl.handle.net/10481/85925
AB  - In this paper, we propose a conceptual framework composed of a number of e-government, implementation and evaluation-oriented variables, with which we jointly analyze chatbots presented in the research literature and chatbots deployed as public...
LA  - eng
PB  - Elsevier
KW  - Chatbots
KW  - Conversational agents
KW  - Digital government
KW  - E-government
KW  - E-participation
KW  - Open government data
TI  - Trends and challenges of e-government chatbots: Advances in exploring open government data and citizen participation content
DO  - 10.1016/j.giq.2023.101877
ER  -