TY - JOUR AU - Al-Qudah, Dana A. AU - Al-Zoubi, Ala’ M. AU - Castillo Valdivieso, Pedro Ángel PY - 2020 UR - http://hdl.handle.net/10481/66202 AB - Online services depend primarily on customer feedback and communications. When this kind of input is lacking, the overall approach of the service provider can shift in unintended ways. These services rely on feedback to maintain consumer... LA - eng PB - IEEE-INST ELECTRICAL ELECTRONICS ENGINEERS INC KW - Evolutionary KW - Genetic algorithms KW - Neutrality Detector Model KW - Sentiment analysis KW - Social networks KW - XGBoost TI - Sentiment Analysis for e-Payment Service Providers Using Evolutionary eXtreme Gradient Boosting DO - 10.1109/ACCESS.2020.3032216 ER -