TY - GEN AU - Picazo-Tadeo, Andrés J. AU - Sáez-Fernández, Francisco J. AU - González Gómez, Francisco José PY - 2007 UR - http://hdl.handle.net/10481/29174 AB - Quality is a dimension of water services that has been repeatedly omitted in the study of performance of water utilities. In this paper, we make use of Data Envelopment Analysis techniques (DEA) to compute both conventional quantity-based... LA - eng PB - Universidad de Granada. Facultad de Ciencias Económicas y Empresariales KW - Water utilities KW - Quality KW - Data envelopment analysis TI - Does service quality matter in measuring performance of water utilities? ER -