TY  - GEN 
AU  - Rescalvo Martín, Silvia Elisa
AU  - Gutiérrez Gutiérrez, Leopoldo
AU  - Llorens Montes, Francisco J.
PY  - 2025
UR  - https://hdl.handle.net/10481/105129
AB  - This study investigates the extent to which organizations can strategically leverage employee envy to enhance their customer-service-oriented behaviors. Our investigation entails an exploration of the intricate relationship between employee envy and...
LA  - eng
PB  - Routledge
KW  - Employee Envy
KW  - Social Undermining
KW  - Observational Learning
KW  - Extra-role Service
KW  - Employee Resilience
TI  - Effects of envy on frontline extra-role service behaviors: the role of employee resilience
DO  - 10.1080/09585192.2025.2521064
ER  -