AI-enabled smart manufacturing boosts ecosystem value capture: The importance of servitization pathways within digital-intensive industries Bustinza Sánchez, Óscar Fernando Molina Fernández, Luis Miguel Vendrell-Herrero, Ferran Opazo-Basaez, Marco AI-enabled smart manufacturing Servitization Ecosystem Value capture Oscar F. Bustinza and Luis M. Molina acknowledge support from Grant C-SEJ-020-UGR23 funded by Consejerıa de Universidad, Investigacion e Innovacion and by ERDF Andalusia Program 2021–2027. Ferran Vendrell-Herrero acknowledges support by the Spanish State Research Agency (SRA), Ministry of Science and Innovation (REF. PID2022-136235NB-I00). Funding for open access charge was provided by Universidad de Granada/CBUA. Understanding successful pathways for manufacturers to capture value within the service ecosystem framework is a recent and still nascent area of research that requires further investigation and growth. Within industrial settings, artificial intelligence (AI) constitutes an enabling technology that can be integrated across a network of products and systems, driving the transformation of these service ecosystems. From this perspective, this study proposes that the symbiotic convergence between AI-enabled smart manufacturing, which facilitates process and product enhancements, and servitization, which enables product availability and customization, contributes to a higher level of ecosystem value capture. To address this issue, a research model employing Smart Partial Least Squares was developed to examine the interplay between these constructs. By using survey data from a purposively selected sample of servitized manufacturing firms, the findings reveal the synergistic effects of integrating AI-enabled smart manufacturing and servitization. Furthermore, the results indicate variances across industrial sectors, and highlight that in digitally-intensive industries, service business models have undergone more substantial transformations, fostering accelerated ecosystem development streamlined by customization. Conversely, in digitally-augmented industries, where inputs are digital but products are predominantly analog, digital capabilities are primarily confined to production processes. 2024-09-16T07:55:02Z 2024-09-16T07:55:02Z 2024 journal article Published version: Bustinza Sánchez, Óscar Fernando et al. AI-enabled smart manufacturing boosts ecosystem value capture: The importance of servitization pathways within digital-intensive industries. International Journal of Production Economics 2024, 109411. https://doi.org/10.1016/j.ijpe.2024.109411 https://hdl.handle.net/10481/94442 10.1016/j.ijpe.2024.109411 eng http://creativecommons.org/licenses/by/4.0/ open access Atribución 4.0 Internacional Elsevier