A hybrid model for decision-making in the information and communications technology sector Cid López, Andrés Hornos Barranco, Miguel Juan Herrera Viedma, Enrique Information and communications technology (ICT) Multicriteria decision-making 2-tuple linguistic computational model Computing with words The majority of businesses in the Information and Communications Technology (ICT) sector face decision-making problems on a daily basis. Most of these problems are based on contexts of uncertainty, where decisions are founded on qualitative information which may be imprecise or perception-based. In these cases, the information which is expressed by experts and users of evaluated services can be treated using processes of computing with words (CW). In this paper, we present a hybrid decision-making model especially designed for the ICT sector whereby the experts have the support of an intelligent system which provides information about the opinions of users related to those problems which are to be analysed. These opinions are obtained by using different mechanisms and techniques when users conduct business with the service provider. In addition, we employ a procedure for obtaining consensus between experts which enriches and strengthens the decision-making process. 2020-12-15T12:56:16Z 2020-12-15T12:56:16Z 2015 info:eu-repo/semantics/article Cid-Lopez, A., Hornos, M. J., Alberto Carrasco, R., & Herrera-Viedma, E. (2015). A hybrid model for decision-making in the information and communications technology sector. Technological and Economic Development of Economy, 21(5), 720-737. [doi: 10.3846/20294913.2015.1056281] http://hdl.handle.net/10481/64925 10.3846/20294913.2015.1056281 eng http://creativecommons.org/licenses/by/3.0/es/ info:eu-repo/semantics/openAccess Atribución 3.0 España VILNIUS GEDIMINAS TECH UNIV