Do course evaluation systems have an influence on e-learning student satisfaction?
Metadatos
Mostrar el registro completo del ítemEditorial
Emerald
Materia
Evaluation Higher education Assessment
Fecha
2019-08-27Referencia bibliográfica
Martín Rodríguez, Ó., González-Gómez, F. and Guardiola, J. (2019), "Do course evaluation systems have an influence on e-learning student satisfaction?", Higher Education Evaluation and Development, Vol. 13 No. 1, pp. 18-32. https://doi.org/10.1108/HEED-09-2018-0022
Resumen
Purpose – The purpose of this paper is to focus on the relationship between student assessment method and
e-learning satisfaction. Which e-learning assessment method do students prefer? The assessment method is
an additional determinant of the effectiveness and quality that affects user satisfaction with online courses.
Design/methodology/approach – The study employs data from 1,114 students. The first set of data was
obtained from a questionnaire on the online platform. The second set of information was obtained from the
external assessment reports by e-learning specialists. The satisfaction revealed by the students in their
responses to the questionnaire is the dependent variable in the multivariate technique. In order to estimate the
influence of the independent variables on the global satisfaction, we use the ordinary least squares technic.
This method is the most appropriate for dependent discrete variables whose categories are ordered but have
multiple categories, as is the case for the dependent variable.
Findings – The method influences e-learning satisfaction, even though only slightly. The students are
reluctant to be assessed by a final exam. Students prefer systems that award more importance to the
assessment of coursework as part of the final mark.
Practical implications – Knowing the level of student satisfaction and the factors that influence it is
helpful to the teachers for improving their courses.
Originality/value – In online education, student satisfaction is an indicator of the quality of the education
system. Although previous research has analyzed the factors that influence e-student satisfaction, to the best
of authors’ knowledge, no previous research has specifically analyzed the relationship between assessment
systems and general student satisfaction with the course.