Analysis of the evolution and impact of product quality in business

Abstract

The notion of Product Quality has been explored from different perspectives such as Total Quality Management (TQM), an approach that has emerged in parallel with the development of new technologies. The vast amount of research on this subject has yielded an overload of information making it necessary to develop and apply bibliometric techniques to manage it, assess its scientific performance and identify the thematic areas and their evolution over time. Thus, the present study carried out a bibliometric analysis of 3484 published documents spanning 1989–2019 related to Product Quality in the field of business. The tools serving for the analysis were the Web of Science (WoS) Analyze Results and Science Mapping (SciMAT). The results highlighted the themes of greatest interest and their interconnections throughout each of these three last decades. It is noteworthy that the theme of Price stands out throughout the three decades. The tools also shed light on the evolution of the different themes, the inception of new motor themes and the areas devoid of indepth analyses that require further investigation. The present study therefore serves as a starting point for future research in this field.