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dc.contributor.authorCid López, Andrés
dc.contributor.authorHornos Barranco, Miguel Juan 
dc.contributor.authorHerrera Viedma, Enrique
dc.identifier.citationCid-Lopez, A., Hornos, M. J., Alberto Carrasco, R., & Herrera-Viedma, E. (2015). A hybrid model for decision-making in the information and communications technology sector. Technological and Economic Development of Economy, 21(5), 720-737. [doi: 10.3846/20294913.2015.1056281]es_ES
dc.description.abstractThe majority of businesses in the Information and Communications Technology (ICT) sector face decision-making problems on a daily basis. Most of these problems are based on contexts of uncertainty, where decisions are founded on qualitative information which may be imprecise or perception-based. In these cases, the information which is expressed by experts and users of evaluated services can be treated using processes of computing with words (CW). In this paper, we present a hybrid decision-making model especially designed for the ICT sector whereby the experts have the support of an intelligent system which provides information about the opinions of users related to those problems which are to be analysed. These opinions are obtained by using different mechanisms and techniques when users conduct business with the service provider. In addition, we employ a procedure for obtaining consensus between experts which enriches and strengthens the decision-making process.es_ES
dc.description.sponsorshipEuropean Union (EU) TIN2012-38600 TIN2013-40658-Pes_ES
dc.description.sponsorshipAndalusian Government TIC-5991es_ES
dc.rightsAtribución 3.0 España*
dc.subjectInformation and communications technology (ICT)es_ES
dc.subjectMulticriteria decision-makinges_ES
dc.subject2-tuple linguistic computational modeles_ES
dc.subjectComputing with wordses_ES
dc.titleA hybrid model for decision-making in the information and communications technology sectores_ES

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Atribución 3.0 España
Except where otherwise noted, this item's license is described as Atribución 3.0 España