Show simple item record

dc.contributor.authorBaouni, Tahar
dc.contributor.authorOña, Rocío de
dc.contributor.authorMerad, Badra
dc.contributor.authorTahraoui, Lyes
dc.contributor.authorMachado-León, José Luis
dc.contributor.authorde Oña, Juan
dc.identifier.citationBaouni, T., De Ona, R., Merad, B., Tahraoui, L., Machado Leon, J.L., De Ona, J. (2018). Analysis of the main service quality dimensions affecting satisfaction of the metropolitan rail public transit Users in Algiers. Tema Journal of Land Use, Mobility and Environment .67-82. doi: []es_ES
dc.description.abstractThe improvement in public transit is one of the basic and essential pillars to promote sustainable urban and metropolitan mobility everywhere. Algeria´s transportation system primarily relies on private vehicle, which causes innumerable problems such as congestion, emissions, traffic accidents, social inequalities, gender inequalities, and deterioration of the environment. Given that, the Algerian Government has recently carried out some transportation projects such as the Algiers metro and tramway service to promote collective public transportation in the country. Therefore, it becomes essential to provide public administrations and technicians with relevant information and efficient analytical tools to help enhance and develop this mass transit. In this line, the first Customer Satisfaction Survey was designed and implemented in November 2014 at the three railways transit services of Algiers: the light rail, the underground heavy rail (both started into operation in 2011) and the commuter rail. Thanks to this survey instrument, users’ profiles and travel patterns were found out. Moreover, an ana lytical framework based on a principal component analysis and an ordered probit model identified service quality dimensions and their impact on users’ overall satisfaction. In addition, the effect of socio-economic variables and travel patterns on the previously identified quality dimensions was obtained through multiple linear regression models. The results presented in this paper could help Algerian transport authorities towards elaborate specific proposals to increase transit ridership.es_ES
dc.publisherUniversità di Napoli Federico IIes_ES
dc.rightsAtribución-NoComercial 3.0 España*
dc.subjectPublic transportes_ES
dc.subjectService Qualityes_ES
dc.subjectRegression modelses_ES
dc.titleAnalysis of the main service quality dimensions affecting satisfaction of the metropolitan rail public transit users in Algierses_ES

Files in this item


This item appears in the following Collection(s)

Show simple item record

Atribución-NoComercial 3.0 España
Except where otherwise noted, this item's license is described as Atribución-NoComercial 3.0 España