THE ROLE OF QMS IN THE RELATIONSHIP BETWEEN INNOVATION CLIMATE AND PERFORMANCE

Abstract

The emergence of new global competitors, the convergence of high-technology industries and the increasing speed and cost of technological development promise an increasingly uncertain environment for organizations, making adaptation to changes in the environment a central theme in the study of the organization for both organization theory and strategic management. This paper is thus seeks principally to verify that, while innovation and QM alone do not possess the qualities required to provide organizations with sustainable competitive advantages, the bundle of innovation and QM together with other resources and competencies will allow organizations to obtain a competitive advantage and adapt to their environment. The results show that the factors determining innovation—such as resistance to change, cohesion, and workload pressures—have repercussions for the firms’ capacity to adapt to their environment, and that a QM context facilitates this adaptation. Finally, we can conclude that a climate of support for innovation is positively related to the organization’s performance.