Scrutinizing Access to Justice in Consumer ODR in Cross-Border Disputes. The Achilles’ Heel of the EU ODR Platform

Abstract

This article has the aim of shedding light on some elements that shape the EU ODR Platform regime. The ADR Directive and ODR Regulation are called to improve access to justice in the EU. The EU ODR Platform is only a first step in the development of ODR in Europe, far from reaching its destination. However, it is true that EU law has shown some limitations, and a great part of the task is left in the hands of the member states and the ADR entities, as well as the rest of the stakeholders.