@misc{10481/88194,
year = {2016},
url = {https://hdl.handle.net/10481/88194},
abstract = {This paper evaluates the quality of service of the metropolitan Metro of Seville (Spain) across different user profiles, as determined through cluster analysis. Service quality evaluation is performed using a composite index that combines the user point of view with the service operator point of view. The combination of these two types of service quality measurement fulfils the need to provide a reliable measurement tool for transit performance. Six user profiles were identified, and it was ascertained that they have different opinions about the service, with heterogeneous gaps between the points of view among the six user profiles.},
organization = {ERDF of European Union for financial support via project “Mejora de la calidad del TP para fomenter la movilidad sostenible: Metro de Sevilla” of the “Programa Operativo FEDER de Andalucía 2007–2013.”; and Spanish Ministry of Economy and Competitiveness (Research Project TRA2015- 66235-R) .},
publisher = {University of South Florida},
title = {A composite index for evaluating transit service quality across different user profiles},
doi = {10.5038/2375-0901.19.2.8},
author = {Oña López, Juan José De and Oña López, Rocío de and Diez-Mesa, Francisco and Eboli, Laura and Mazzulla, Gabriella},
}