@misc{10481/85284,
year = {2023},
month = {9},
url = {https://hdl.handle.net/10481/85284},
abstract = {Extant research exploring the relationship between servitization, digitalization, and firm financial and market
performance provides valuable insights, but yields inconsistent and inconclusive results. This study argues that
these inconsistencies arise from the ambiguous nature of servitization. Prior research have operationalized
servitization as a business model (service type) or a set of service capabilities, treating these distinct constructs
interchangeably. This study, therefore, advanced the proposition that both service capabilities and service type
need to be incorporated into an integrated framework. To test this, the research develops and empirically validates
a moderated-mediation model for the relationship between digitalization, service type (moderator), service
capabilities (mediator) and firm financial and market performance using data from 204 manufacturing
firms. The results indicate that service capabilities positively mediate the relationship between digitalization and
firm financial and market performance. The moderating effect of the service type on service capabilities and firm
financial and market performance are more pronounced for services supporting customers than services supporting
products. The findings underline the imperative for manufacturers to develop their digital capabilities to
enhance their service capabilities, irrespective of the type of services they offered. The findings contribute by
enriching our understanding of the relationship between servitization, digitalization and firm performance.},
organization = {Engineering and
Physical Science Research Council through the Digitally Enhanced
Advanced Services NetworkPlus funded by grant ref. EP/R044937/1},
publisher = {Elsevier},
keywords = {Servitization},
keywords = {Digitalization},
keywords = {Firm performance},
keywords = {Capabilities},
keywords = {Resource-based view},
title = {Unpacking the relationship between digital capabilities, services capabilities, and firm financial performance: A moderated mediation model},
doi = {10.1016/j.indmarman.2023.09.005},
author = {Davies, Philip and Bustinza Sánchez, Óscar Fernando and Parry, Glenn and Jovanovic, Marin},
}