@misc{10481/71228,
year = {2021},
month = {9},
url = {http://hdl.handle.net/10481/71228},
abstract = {This study aims to better understand how one particular personal capacity—psychological resilience—may help
consumers adapt to the ‘new normal’ provoked by the COVID-19 pandemic in the hotel context, which is
characterized by high uncertainty. We conducted a quantitative empirical study among consumers of hotel
services, which showed that their psychological resilience has a negative effect on their perceived health risk and
emotional risk. This negative effect on risk helps increase tourist intention to return to consuming hotel services
despite the on-going pandemic. The findings are of value to the literature and the professional sector alike, as
they demonstrate both relationships jointly for the first time. The work can help hotel firms to design more
effective strategies for approaching customers in the ‘new normal’.},
organization = {Ministerio de Educacion, Cultura y Deporte	FPU 15/07264},
organization = {Spanish Government	PID2019-110941RB-I00},
organization = {Universidad de Granada / CBUA},
publisher = {Elsevier},
keywords = {COVID-19},
keywords = {Resilience},
keywords = {Revisit intention},
keywords = {Perceived risk},
keywords = {Hotel firms},
title = {The effect of COVID-19 on tourists’ intention to resume hotel consumption: The role of resilience},
doi = {10.1016/j.ijhm.2021.103075},
author = {Peco Torres, Francisco and Polo Peña, Ana Isabel and Frías Jamilena, Dolores María},
}