@misc{10481/64557,
year = {2020},
url = {http://hdl.handle.net/10481/64557},
abstract = {The aim of this research was to develop and validate a questionnaire to assess the quality
of education, from a sustainability perspective, in higher education institutions of Naples (Italy),
and determine whether differences exist between the groups (families, teachers and, students) with
respect to their level of satisfaction concerning that quality, since it is important that education policies
promote that assessment from an economic, social, environmental, and organisational dimension.
The questionnaire was validated using a quantitative, quasi experimental, cross sectional method.
A multivariate analysis of variance (MANOVA) was conducted on a sample of n = 1091 subjects to
study the differences between the groups and their level of satisfaction. The results show a good
reliability and validity. In this MANOVA, significant differences and large effect sizes were found.
Families and teachers consider that quality management in higher education is adequate. The three
groups are very satisfied with teaching management, and the teachers’ group has the higher level
of satisfaction with teaching planning. It is concluded that this validated questionnaire provides
information on the opinions about the quality of education from a sustainability perspective and that
the self-assessment of those responsible for teaching is essential to achieve continuous improvement},
organization = {HUM-983},
publisher = {MDPI},
keywords = {Quality},
keywords = {Multivariate analysis},
keywords = {Satisfaction},
keywords = {Higher education},
keywords = {Sustainability},
title = {Analysis of Psychometric Properties of the Quality and Satisfaction Questionnaire Focused on Sustainability in Higher Education},
doi = {10.3390/su12198264},
author = {Olmos Gómez, María Del Carmen and Luque Suárez, Mónica Francisca and Cuevas Rincón, Jesús Manuel},
}