@misc{10481/105429,
year = {2025},
month = {4},
url = {https://hdl.handle.net/10481/105429},
abstract = {Purpose: This study seeks to determine the current state of the literature—and propose
future research directions—on the topic of tourist experiences shaped by artificial
intelligence (AI). A review of reviews dealing with the tourist experience is conducted,
highlighting the growing use of AI (and its most advanced forms, captured under the
umbrella term strong AI). A bibliometric analysis of tourist experiences powered by
strong AI is conducted on this review.
Design/methodology/approach: This study implements a mixed methodology that
combines a review of reviews with bibliometric analysis of the scientific literature on
strong-AI-enhanced tourist experiences.
Findings: The analysis provides insights into the evolution of the tourist experience based
on the “experience economy” theory, through a performance-based analysis and scientific
mapping of studies dealing with strong-AI-enhanced tourist experiences. Relevant future
lines of research are proposed that explore new conceptual frameworks and their
evolution toward considering more varied AI-based tools, services, and environments,
and tourism “agents,” and contributing to the scholarship on sustainability, authenticity,
and possible detrimental effects of AI.
Originality: This highly original work addresses the current lack of studies that adopt a
combined perspective—blending a review of reviews and bibliometric analysis—to
examine the evolution of the tourist experience and, particularly, how AI is influencing
that experience.
Research implications: This study theoretically connects the “experience economy”
model with tourism and strong AI. Lines of research are proposed to expand theoretical
boundaries toward a more comprehensive understanding of tourist experiences mediated
by strong AI and their contribution to well-being, authenticity, and sustainability.},
organization = {Grant TED2021-132078B-I00 funded by MICIU/AEI/10.13039/501100011033 and by
the European UnionNextGenerationEU/PRTR, and Project A-SEJ-462-UGR20 funded
by the Consejería de Universidad, Investigación e Innovación de la Junta de Andalucía
y por FEDER, Una manera de Hacer Europa.},
publisher = {Emerald Insight},
keywords = {Artificial intelligence},
keywords = {AI},
keywords = {Experience},
keywords = {Experience economy},
keywords = {Literature review},
keywords = {Bibliometric analysis},
title = {Experience and artificial intelligence in hospitality and tourism: a review of reviews and a bibliometric analysis},
doi = {https://doi.org/10.1108/IJCHM-07-2024-0988},
author = {Polo Peña, Ana Isabel and Frías Jamilena, Dolores María and Peco Torres, Francisco and Rodríguez Molina, Miguel Ángel},
}