@misc{10481/100892,
year = {2025},
url = {https://hdl.handle.net/10481/100892},
abstract = {When it comes to tourists’ selection of the next destination to visit, among the current trends are the
search for authenticity and the search for experiences, and technology plays a key role in satisfying
both of these desires. The aim of this research is to better understand, from a cross-cultural perspective,
how smart technologies may influence the co-creation of tourism experiences and enhance the
perception of authenticity that travelers increasingly look for in a tourist destination. The study seeks
to determine the moderating role of the tourist’s national culture—in terms of the “uncertainty avoidance”
dimension—in the following effects: (a) smart technology use on the consumer’s search for destination
authenticity; (b) smart technology use on tourism-experience co-creation; and (c) co-creation
on destination perceived authenticity. The results suggest that it is important for destinations and suppliers
of tourism services to implement smart technologies that enhance co-creation, as these affect
the perceived authenticity of the destination visited—a growing contributor to tourist satisfaction.},
organization = {Grant
TED2021-132078B-I00 funded by MCIN/AEI/
10.13039/501100011033 and by the European
Union NextGenerationEU/PRTR; PID2019-
110941RB-I00 funded by the Ministerio de
Ciencia, Innovación y Universidades. The study
received funding from the University of Granada’s
Chair of Tourism Management, Employment and
Development.},
publisher = {Sage},
keywords = {smart tourism technology},
keywords = {co-creation},
keywords = {destination perceived authenticity},
keywords = {uncertainty avoidance},
title = {Can smart technologies enhance co-creation and destination perceived authenticity? Culture’s moderating effect},
doi = {DOI: 10.1177/13567667241307393},
author = {Sabiote Ortiz, Carmen María and Coves-Martínez, Ángel L. and Peco Torres, Francisco and Frías Jamilena, Dolores María},
}