@misc{10481/5675,
year = {2010},
url = {http://hdl.handle.net/10481/5675},
abstract = {TheWeb is changing the information access processes and it is one of the most important
information media. Thus, the developments on the Web are having a great in
uence over
the developments on others information access instruments as digital libraries. As the
development of digital libraries is to satisfy user need, user satisfaction is essential for
the success of a digital library. The aim of this paper is to present a model based on fuzzy
linguistic information to evaluate the quality of digital libraries. The quality evaluation
of digital libraries is de ned using users perceptions on the quality of digital services
provided through their Web sites. We assume a fuzzy linguistic modeling to represent
the users perception and apply automatic tools of fuzzy computing with words based on
the LOWA and LWA operators to compute global quality evaluations of digital libraries.
Additionally, we show an example of application of this model where three Spanish
academic digital libraries are evaluated by  fty users.},
keywords = {Quality},
keywords = {Digital libraries},
keywords = {Web site},
keywords = {Fuzzy linguistic modeling},
title = {A model based on fuzzy linguistic information to evaluate the quality of digital libraries},
author = {Cabrerizo, F.J. and López Gijón, Javier and Ruiz Rodríguez, Antonio Ángel and Herrera Viedma, Enrique},
}