TY  - GEN 
AU  - Oña López, Juan José De
AU  - Oña López, Rocío de
PY  - 2014
SN  - 0041-1655
UR  - http://hdl.handle.net/10481/34480
AB  - The growth of literature in the field of quality of service in the public transport (PT) sector shows increasing concern for a better understanding of the factors affecting service quality (SQ) in PT organizations and companies. A large variety of...
LA  - eng
PB  - Institute for Operations Research and the Management Sciences
KW  - Service quality
KW  - Public transport
KW  - Customer satisfaction surveys
KW  - Derived importance
KW  - Stated importance
TI  - Quality of service in public transport based on customer satisfaction surveys: A review and assessment of methodological approaches
DO  - 10.1287/trsc.2014.0544
ER  -