TY - JOUR AU - Oña López, Juan José De AU - Oña López, Rocío de AU - Calvo Poyo, Francisco Javier PY - 2012 SN - 0957-4174 UR - http://hdl.handle.net/10481/24394 AB - A key aspect to take into consideration when developing indices to evaluate transit service quality is to determine how much weight passengers give to each attribute when making a global assessment of service quality (SQ). The simplest method of a... LA - eng PB - Elsevier KW - Service quality KW - Bus transit KW - Data mining KW - Classification and regression trees (CART) KW - CART KW - Non-parametric techniques TI - A classification tree approach to identify key factors of transit service quality ER -