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Please use this identifier to cite or link to this item: http://hdl.handle.net/10481/41020

Title: Service business model and performance: Unpacking the complex relationship
Authors: Bustinza Sánchez, Óscar Fernando
Vendrell-Herrero, Ferrán
Baines, Tim S.
Parry, Glenn
Issue Date: Nov-2015
Abstract: Servitization is a complex process for capturing value and hence the link between the implementation of services and firm performance is blurred. There have been different attempts to clarify the servitization-performance link quantitatively. The identification of non-linear relationship between the adoption of service business model and performance is academically sound but difficult for practitioners to use or apply in their businesses. In seeking to address this recent literature has introduced moderator variables to better assess this complex relationship. However, to the best of our knowledge there are no theoretical explanation of why the relationship between service implementation and firm performance is not linear. The present research contributes to this debate by exploring the differences between business model and strategy.
Publisher: Universidad Rey Juan Carlos
Description: Servitization 2015: 4th International Conference on Business Servitization (ICBS 2015). Madrid, November 19-20, 2015.
Keywords: Business model
Strategy
Servitization
Performance
Manufacturing
URI: http://hdl.handle.net/10481/41020
Rights : Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License
Citation: Bustinza Sánchez, O.F.; Vendrell-Herrero, F.; Baines, T.S.; Parry, G. Service business model and performance: Unpacking the complex relationship . En: The Fourth International Conference on Business Servitization. Madrid: Universidad Rey Juan Carlos, (2015). [http://hdl.handle.net/10481/41020]
Appears in Collections:SEJ478 - Comunicaciones congresos, conferencias,...

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