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Please use this identifier to cite or link to this item: http://hdl.handle.net/10481/40948

Title: Holistic approach to evaluating servitization: A content, context, process framework
Authors: Bigdeli, Ali Z.
Baines, Tim S.
Bustinza Sánchez, Óscar Fernando
Shi, Victor G.
Issue Date: Jun-2015
Abstract: The need for a holistic framework for studying organisational transformation towards servitization is implicit. This is particularly relevant as servitization demands consideration of both business model and organisational change. The aim of this paper is to provide an integrative framework that systematically captures and evaluates existing literature on servitization. This has achieved through three main objectives; comprehensively examine the literature in organisational change management that would assist with the selection of the most effective evaluation framework, classify previous studies against the proposed framework through a systematic literature review methodology, and analyse the selected papers and propose future research directions.
Sponsorship: This work was supported by EPSRC Grants Ref EP/K014064/1, EP/K014072/1, EP/K014080/1 ‘Transforming the adoption of Product -Service Systems through innovations in applied gaming technology’; a joint project with Aston Business School, and the Advanced Manufacturing Research Centre, University of Sheffield.
Publisher: Université de Neuchâtel
Description: See discussions, stats, and author profiles for this publication at: https://www.researchgate.net/publication/279871685
22nd EurOMA Conference: Operatinos management for sustainable competitiveness. June 26th- July 1st, Neuchâtel, Switzerland (2015).
Keywords: Servitization
Organisational change
Systematic literature review
URI: http://hdl.handle.net/10481/40948
Rights : Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License
Citation: Bigdeli, A.Z.; Baines, T.S.; Bustinza, O.F.; Shi, V.G. Holistic approach to evaluating servitization: A content, context, process framework. In: Proceding of 22nd EurOMA Conference: Operations management for sustainable competitiveness. Neuchatel, Switzerland(2015). [http://hdl.handle.net/10481/40948]
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