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Please use this identifier to cite or link to this item: http://hdl.handle.net/10481/35841

Title: Quality Management Initiatives in Europe: an Empirical Analysis according to Their Structural Elements
Authors: Gutiérrez-Gutiérrez, Leopoldo
Tamayo-Torres, Ignacio
Barrales-Molina, Vanesa
Issue Date: 2010
Abstract: In recent years, managers have opted for implementing Quality Management in their firms. The market offers different alternatives for QM implementation, such as EFQM model, ISO standards, Malcolm Baldrige or the recent Six Sigma methodology. Implementation difficulty of each initiative varies from case to case. This article designs a criterion for choosing among four alternatives (Quality Control, EFQM, Six Sigma and ISO 9000), according to the degree of development required for the elements that structure the alternatives. To do so, using an ANOVA analysis and mean comparison T-tests, it analyses 234 organizations in Europe that have implemented the four alternatives mentioned and observes the degree of development of nine of the elements that compose them. From the research, one can conclude that Quality Control is the simplest initiative, followed by ISO 9000 and, finally, the EFQM model and Six Sigma methodology.
Publisher: Taylor and Francis
Description: "This is an Accepted Manuscript of an article published by Taylor & Francis in Total Quality Management and Business Excellence on 10 June 2010, available online: http://wwww.tandfonline.com/10.1080/14783363.2010.483064."
Keywords: Quality Management
Implementation
QM practices
EFQM
Six Sigma
ISO
Quality Control
URI: http://hdl.handle.net/10481/35841
ISSN: 1478-3363
1478-3371
Rights : Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License
Citation: Gutiérrez-Gutiérrez, L.; Tamayo-Torres, I.; Barrales-Molina, V. Quality Management Initiatives in Europe: an Empirical Analysis according to Their Structural Elements. Total Quality Management and Business Excellence. 21(6): 577-601 (2010). [http://hdl.handle.net/10481/35841]
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