@misc{10481/63068,
year = {2016},
url = {http://hdl.handle.net/10481/63068},
abstract = {Purpose – This paper consolidates the servitization knowledge base from an organisational change
perspective, identifying developed, developing and undeveloped topics to provide a platform that
directs future research.
Design/methodology/approach – This paper addresses three objectives: a) it comprehensively
examines organisational change management literature for selection of a theoretical framework, b) it
classifies extant studies within the framework through a systemic literature review, and (c) it analyses
232 selected papers and proposes a research agenda.
Findings – Analysis suggests increasing global awareness of the importance of services to
manufacturers. However, some topics, especially related to servitization transformation, remain
undeveloped.
Research limitations/implications – Although the authors tried to include all publications relevant to
servitization, some might not have been captured. Evaluation and interpretation relied on the research
team and subsequent research workshops.
Practical implications – One of the most significant challenges for practitioners of servitization is
how to transform a manufacturing organisation to exploit the opportunity. This paper consolidates
literature regarding servitization, identifying progress concerning key research topics and contributing
a platform for future research. The goal is to inform research to result eventually in a roadmap for
practitioners seeking to servitize.
Originality/value – Although extant reviews of servitization identify themes that are examined well,
they struggle to identify unanswered questions. This paper addresses this gap by focusing on
servitization as a process of organisational change.},
organization = {Engineering & Physical Sciences Research Council (EPSRC)
	
EP/K014064/1
EP/K014072/1
EP/K014080/1},
organization = {Aston Business School},
organization = {Advanced Manufacturing Research Centre, University of Sheffield},
organization = {Engineering & Physical Sciences Research Council (EPSRC)
	
EP/K014064/1
EP/K014072/1},
publisher = {Emerald},
keywords = {Servitization},
keywords = {Organisational change},
keywords = {Systemic literature review},
keywords = {Advanced services},
title = {Servitization: Revisiting the State-of-the-art and Research Priorities},
doi = {10.1108/IJOPM-06-2015-0312},
author = {Baines, Tim S. and Bigdeli, Ali Z. and Bustinza Sánchez, Óscar Fernando and Shi, Victor G. and Baldwin, James and Ridgway, Keith},
}